Frequently Asked Questions.. *What are my postage options? *For International Purchases and requests to send purchases to overseas. *What is your exchange and return policy? *I always like to try before I buy, If I am not satisfied with the shoes, can I exchange/return them? *How do I know which size shoes to order? *I am buying Little Squeaky Shoes™ as a gift. Can you help me with size? *Are Gift Certificates available? *Are you going to sell any non-squeakyshoes? *Are you going to get in more Styles, Designs & Colours in Squeaky Shoes & Non-squeaky shoes for Baby & Toddlers? *Will you have shoes in bigger sizes? *How do I care/clean my shoes? *I have lost a squeaker from my shoe. Can I get another? *How do I disable the squeaker? *Interested in becoming a Stockist/Distributor? Answers.... What are my postage options? When finalising your purchase with us, in your shopping cart you will be given two options of postage to select (from the drop down bar). 1). If you select "Registered Post" this means the goods may be received 1-5 working days. You will have to sign a delivery docket to receive the goods. If the goods are lost in transit Little Squeaky Shoes™ will be liable. 2). If you select "Express Post" this means you will receive the goods the next day. For Express you do not need to sign a delivery docket to receive the goods. However, if the goods are lost in transit and you do not receive the goods, this will be at your cost. 3). If you select "Normal Post" this means the goods may be received 1-5 working days. If the goods are lost in transit and you do not receive the goods, this will be at your cost. International Purchases For International purchases and requests to have purchases sent to overseas, simply send an email to info@littlesqueakyshoes.com.au with your destination details and we will get back to you with a postage fee. What is your exchange and return policy? We can exchange on shoes if the shoes have not been worn or marked, come with the original packaging and fall within two weeks of purchase. Simply email us and return the shoes to: Po Box 2055 Boronia Park NSW 2111. You will incur postage costs to return items and to re-send the new items to you. However, We do not exchange or refund on shoes purchased from our "Clearance Shoes". I always like to try before I buy, If I am not satisfied with the shoes, can I exchange/return them? After you purchase our shoes on-line and you are not satisfied, as long as the shoes have not been worn/marked, are in the original packaging and it falls within two weeks of purchase, please send us an email and post the shoes back to: PO Box 2055, Boronia Park NSW 2111. We will gladly refund your money back or exchange them. Postage will not be refunded. How do I know which size shoes to order? Currently our shoes sizes start from size 3 (pre-walkers) up to size 8 (toddlers). Choosing the right size is easy. Refer to the menu on your top left and select "Size Chart". I am buying Little Squeaky Shoes© as a gift. Can you help me with size? Yes. Refer to the menu on your top left and select "Size Chart". There you will find helpful information. If you are still unsure, we suggest you select size 5 or size 6. Are Gift Certificates available? Yes, by request!. Send us an email with your details (include your email address) and we will email you an invoice. Once payment is received we will send you the gift certificate. Gift Certificates are valid for up to 6 months Are you going to sell any non-squeakyshoes? Yes, we definitely will be!. We will be getting them in Soft Calf Leather Shoes, the same and different than our current range AND also Baby Soft Leather Soles. Please check our website regularly for updates. Are you going to get in more Styles, Designs & Colours in Squeaky Shoes? Yes! please check our website regularly for updates. Will you have shoes in bigger sizes? Yes. We will be getting in larger sizes to cater for older toddlers. Check our website for updates. How do I care/clean my shoes? For Leather Shoes- Treat/clean the same as you would adult leather shoes. Using a lightly damp cloth wipe the areas cleaned. Alternatively, from a shoe repairer/boot maker you can purchase polish. For Canvas Shoes- These can be washed only by hand. Using an old toothbrush and mild detergent, gently scrub the areas (upper lining) that need to be cleaned. Leave to dry. I have lost a squeaker from my shoe. Can I get another? Yes!. Send us an email with your request and we will post this out to you. You will incur a postage fee of 50c. How do I disable the squeaker? This should only be removed by an adult. Either using your fingers or a fork to pull out the squeaker located in the heel of the sole. For half the squeaky fun, try disabling the squeaker in just one shoe!. Please note: The squeakers that are removable are small, so keep them in a safe place away from children. Interested in becoming a Stockist/Distributor? Send us an email including your business details and we will respond to you as soon as possible.
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